Frequently Asked Questions
What is the 30 Day Trial?
What is the 30 Day Trial?
This means you can try your EverBags risk-free for 30 days. If you're not completely satisfied, simply return them for a full refund. We want you to absolutely love them - that's why we offer this 100% money-back guarantee!
How long does shipping take?
How long does shipping take?
Please be aware we're experiencing extremely high demand. All orders are shipped after processing (1-2 days after the order date). Shipment will arrive 7-14 days after the shipment date, depending on the availability of the carrier provider and location. We apologize if there is a delay in shipment due to Customs clearance/inspection or transportation delay caused by the carrier service.
Which countries do you ship to?
Which countries do you ship to?
We currently ship to the United States, United Kingdom, Canada, Australia, New Zealand, and most of Europe.
Will I be charged customs duties & fees?
Will I be charged customs duties & fees?
No. The price you see at checkout includes all duties, taxes, and fees. No surprise charges later!
Is it safe to use my credit card on your site?
Is it safe to use my credit card on your site?
EverBag adheres to the highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks worldwide.
We use Shopify® to process credit card payments. Your information is only used to complete the requested transaction and is NOT subsequently stored.
Will I be billed again in the future?
Will I be billed again in the future?
No. This is a one-time purchase only - no subscriptions or future charges. What you see at checkout is all you'll ever pay.
How can I track my order?
How can I track my order?
We will send you an email containing your tracking information as soon as your order has been processed and shipped. You may also track your order from the Track Your Order page. Typically, you will receive the tracking number after 1-2 days of placing your order.
How do I change my order?
How do I change my order?
If you need to change the shipping details or items for your order, please email support@geteverbag.com within 24 hours of your order. Please note that any orders that have already been packed or shipped cannot be changed.
How do I cancel my order?
How do I cancel my order?
If you want to cancel, please email support@geteverbag.com within 24 hours of your order. Please note that any orders that have already been packed or shipped cannot be canceled. We reserve the right to accept or decline an order at any time, or any portion thereof, in our sole discretion.
What is your return policy?
What is your return policy?
We have a 30 Day Money Back Guarantee on all of our items (the 30 days starts once your item has been delivered). If you wish to get a refund on your items(s), please contact our 24/7 customer service at support@geteverbag.com. We will reply to your inquiry as soon as possible.
Will I have to pay the shipping fee for returns?
Will I have to pay the shipping fee for returns?
Yes, all return shipping fees are the responsibility of the customer.
What if my item is defective, incorrect, or damaged?
What if my item is defective, incorrect, or damaged?
We will ship out a new product for you free of charge. Contact us at support@geteverbag.com and provide us with a picture(s) of the damaged item/part.
When will I receive my refund?
When will I receive my refund?
All refunds will be credited to the original form of payment. Refund times are generally issued within 7 to 10 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund is posted to your account. Due to varying banks, it may take several weeks before a credit is issued to your account.
Why is there an issue with my delivery?
Why is there an issue with my delivery?
Delivery issues often occur during the "last-mile" stage, which is when your package is transferred from the local distribution center to your doorstep.
This can be affected by factors like local courier delays, incorrect address details, or challenges with accessing your property.
Weather, high demand, or logistical constraints with local carriers can also cause delays in the final stretch of delivery.
If your tracking shows a delay or an issue, please contact the last-mile carrier as soon as possible to resolve the issue.
If that doesn't work, please contact us so we can help investigate and resolve the situation as quickly as possible.
The tracking number says my package was delivered, but I can’t find it. What should I do?
The tracking number says my package was delivered, but I can’t find it. What should I do?
1. Double-check all doorsteps around your home and ask neighbors or family members if they might have received the package on your behalf.
2. Enter your tracking number on our tracking page, then reach out to the last-mile carrier via their website to check if they might be holding your package by mistake.
Their website might also show an image of where the package was delivered that might help you find it.
3. If you still can’t locate it, please contact us directly, and we’ll work together to resolve the issue.
EverBag FAQ
What is platinum silicone?
What is platinum silicone?
EverBags containers are made from platinum-cured food-grade silicone ("platinum silicone" for short), the highest grade available. It is food safe, microwave safe, freezer safe, and dishwasher safe.
Are EverBags made from Food Grade Silicone?
Are EverBags made from Food Grade Silicone?
Yes. In fact, EverBags are made from Platinum Grade Silicone, the highest-quality Food Grade Silicone available. You can rest easy knowing that EverBags containers do not contain fillers that could leach into your food.
Why are EverBags better than plastic for your health?
Why are EverBags better than plastic for your health?
Traditional plastic containers are petroleum based and can contain harmful chemicals. Because EverBags containers are made from platinum silicone, it is free of BPA, lead, phthalates and PVC. It is also hypoallergenic.
Why are EverBags better for the environment?
Why are EverBags better for the environment?
EverBags containers are built to last and can potentially be used thousands of times replacing disposable plastic bags and containers which will reduce waste.
Are EverBags dishwasher safe?
Are EverBags dishwasher safe?
Yes! They were designed for the dishwasher, so all EverBags containers have large rounded corners for easy cleaning. Most importantly, all EverBags containers stay open for better cleaning and drying! They are top or bottom rack safe.
For dishwasher detergents, It is best to choose dishwasher soap or detergents that do not contain essential oils, antibacterial agents or moisturizers. Gentler, more natural dishwasher soap/detergents work best to clean EverBags containers, especially ones that are scent free.
My EverBags taste like soap after washing them in the dishwasher. Are they ruined?
My EverBags taste like soap after washing them in the dishwasher. Are they ruined?
Not at all! This is a common issue and easy to fix. The soap taste is simply residue from your dishwasher detergent, and your EverBags containers are perfectly fine. To remove the soapy taste and smell, try the following steps:
- Rinse thoroughly with warm water immediately after removing from the dishwasher.
- Make a baking soda paste by mixing baking soda with a small amount of water, rub it all over the inside and outside of your EverBags container, and let it sit for 4 hours.
- Rinse well and hand wash with a small amount of mild, scent-free dish soap and warm water.
- Air dry completely before use.
To prevent this from happening in the future, we recommend using a gentle, scent-free dishwasher detergent that does not contain essential oils, antibacterial agents, or moisturizers. Natural, fragrance-free detergents work best for cleaning EverBags containers.
My EverBags taste like soap after washing them in the dishwasher. Are they ruined?
My EverBags taste like soap after washing them in the dishwasher. Are they ruined?
Not at all! This is a common issue and easy to fix. The soap taste is simply residue from your dishwasher detergent, and your EverBags containers are perfectly fine. To remove the soapy taste and smell, try the following steps:
- Rinse thoroughly with warm water immediately after removing from the dishwasher.
- Make a baking soda paste by mixing baking soda with a small amount of water, rub it all over the inside and outside of your EverBags container, and let it sit for 4 hours.
- Rinse well and hand wash with a small amount of mild, scent-free dish soap and warm water.
- Air dry completely before use.
To prevent this from happening in the future, we recommend using a gentle, scent-free dishwasher detergent that does not contain essential oils, antibacterial agents, or moisturizers. Natural, fragrance-free detergents work best for cleaning EverBags containers.
Can I microwave in EverBags containers?
Can I microwave in EverBags containers?
Yes! EverBags containers are completely microwave safe. And unlike plastics, they don't contain BPA, lead, phthalates or PVC that can leach into your food when heated. EverBags containers won't warp or melt in the microwave. Remember to open a corner before microwaving and be careful when contents are hot!
Are EverBags freezer safe?
Are EverBags freezer safe?
Yes, EverBags containers are completely freezer safe. Our thick silicone will not get brittle from freezing it frequently. Unlike plastic baggies, EverBags containers are a one-piece design that won't tear or burst in the freezer.
Is EverBag oven safe?
Is EverBag oven safe?
We don't recommend cooking food in EverBag in the oven — while platinum silicone is extremely temperature resistant (up to 420° F or 215°C), the oven isn't a recommended use case for food preparation.
However, there is one great oven hack our customers love — placing an empty EverBag in a low-heat oven is a great way to eliminate stubborn odors. The heat helps release any lingering smells without damaging the bag, leaving it fresh and ready to use again.
Will EverBags stain?
Will EverBags stain?
Most foods will not stain your EverBags containers. There are a few foods, however, which can stain pure silicone such as tomato sauce, curries, watermelon, cooked carrots and other red/orange foods.
Try rubbing with a baking soda and water mixture and let sit for 4 hours. Rinse well and then wash as usual.
You can also put them in direct sunlight for a few hours to naturally sun bleach stains (really!).
Will EverBags containers retain odors?
Will EverBags containers retain odors?
Food grade silicone is nonporous which inhibits bacterial growth and odors. However, some foods or dishwasher detergents can retain an odor.
For dishwasher detergents, It is best to choose dishwasher soap or detergents that do not contain essential oils, antibacterial agents or moisturizers. Gentler, more natural dishwasher soap/detergents work best to clean EverBags containers, especially ones that are scent free.
For food odors, try rubbing with a baking soda and water mixture and let sit for 4 hours. Rinse well and then wash as usual.
You can also try baking them in the oven on a baking sheet for eight minutes at 350 °F (176° C). Be sure to let your bag cool and use an oven mitt to handle your bags.
Are EverBags containers air-tight?
Are EverBags containers air-tight?
EverBags containers seal differently than traditional plastic zippered baggies which have tiny, hard, flat plastic zippers. EverBags containers have large, soft, rounded zippers that flex. Because of this, your containers may, at times, leak a small amount of air if squeezed. In addition, once sealed, because of the pull of the wide, rounded opening, air will sometimes want to seep back in. If so, the small amount of air in your EverBags will act like air trapped in a typical lidded container.
Are EverBags containers leak-proof?
Are EverBags containers leak-proof?
EverBags containers are designed to hold liquids upright in a kitchen environment. When kept upright, EverBags containers are completely leak proof. EverBags containers were never designed, for instance, to fill with water and hold upside down or for taking liquids on the go.
Will sealed EverBags containers spill if they are knocked over?
Will sealed EverBags containers spill if they are knocked over?
In general, no. Because of the flexibility of silicone, they are durable and malleable when sealed. However, as stated in this FAQ, we recommend liquids be kept upright to be safe.
Can I sous vide in EverBags containers?
Can I sous vide in EverBags containers?
We do not recommend completely submerging EverBags containers in water for sous vide or other applications. Due to the flexible zipper seal, some water may, at times, seep into a fully submerged bag. However, EverBags containers are great for steaming and cooking where the zipper seal may fully or partially be left open while heating.